FAQ - Serenity Hospice Care

Hospice is a program of health care and services designated to meet the special needs of patients and
their loved ones, when the patient is diagnosed with a disease for which they do not elect aggressive
treatment.

We provide terminally ill patient and his or her family and friends supportive and loving care, in tranquil surroundings, and the wherewithal to live fully and comfortably for as long as possible by alleviating emotional and spiritual pain, and to control the accompanying symptoms. With appropriate intervention and utilization of the multitude of resources that are available for palliation and pain control, the last months, weeks and days of an individual's life can have quality, and provide loved ones with lasting memories of special moments. The patient is then permitted to die naturally and with dignity when the time comes.

Serenity Hospice Care exists to provide support and caring to persons and their families who are in the final phase of living. Our goal is to enable them to preserve their human dignity and enrich the quality of their life. Support for the family and/or friends continue after the death of the patient, for as long as necessary.

Hospice care can dramatically and positively impact quality of life. The goal is to empower the individual by providing knowledge and information, to facilitate decision-making. Our clinical staff are experts on pain control and symptom management. They are committed to education of patients and care givers.

While it may be futile to pursue aggressive treatments or surgery, hospice can provide attention, friendship, care and love.

If you have a terminal illness and are seeking medical, spiritual, psychological and personal support.

Private insurance, self-insured plans and medical benefits cover a comprehensive range of services and nearly all expenses associated with the patient's terminal illness including drugs and medical equipment.

• Medicare/Medi-Cal
• Health Insurance
• HMO
• Private Payers

At Home, Skilled Nursing Facility, Assisted Living (RCFE)

You have the right to complete privacy concerning his or her health care program, including all written communication, case histories, consultations, physical examinations and treatments. You have the right to complete privacy concerning his or her family are assured that the Physician or Hospice Director, Social Worker, Pastoral Counselor and Nurse are available to discuss any matter of concern to the patient or family.

We respect the patient's right to be furnished with complete and current information regarding his or her medical condition. This includes, but is not limited to the prognosis and the planned course of palliative treatment, as well as any significant risks that may be involved.

Each and every patient shall have the right to refuse any and all treatments.